Privacy and Cookie Policy

COOKIES! (not the edible kind...)

We like to be transparent about how we collect information, so we’ve added this page to comply with recent EU legislation on internet cookies.

What are Cookies?
Cookies can be chewy, crumbly, giant, or mini. But there’s another kind of cookies too.

These cookies are small text files that are stored on your computer. They aren’t harmful to your computer, and don’t store any personal data such as your name, address, or payment data. In order to buy from, you need to have web cookies enabled in your browser. This is standard on most computers, so you don’t need to do anything unless you don’t want cookies to be stored on your machine.

What would happen if you didn’t want to store cookies?
Who doesn’t want to store cookies? They’re delicious! But seriously, cookies can be disabled on your computer browser, but doing so would mean you could only explore the site and not buy anything. We recommend that you leave on all cookies if you’re not sure whether you need them, as they’re totally safe and they’ll only add to your shopping experience.


Why does Traidcraft need to use cookies?
There are lots of ways that cookies help you to use our shop. For example, cookies help us to find products that you’ll like, they help us to keep track of what you have in your basket, and they also help us to connect your details to each page of the checkout process so it’s as smooth as possible. When you create an account we use cookies during the admin parts of signing up. These cookies will usually be deleted when you log out, but in a few cases they might not – and it’s just so we remember your site preferences when you come back. Have you ever gone back to a favourite website to find that you’re still logged in? This is the work of cookies!


Do we use any third party cookies?
In some special cases we also use cookies provided by trusted third parties. Our site uses Google Analytics, which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your journey with us. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to display relevant and engaging content. You can read more about Google Analytics cookies by visiting the official Google Analytics page.

We use Google AdWords to advertise across the Internet. AdWords ads and remarketing will display relevant ads tailored to you based on what parts of the website you have viewed by placing a cookie on your machine. The cookie is used to say “This person visited this product or page, so show them ads relating to that product or page.” Google AdWords allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

In order to enhance your browsing experience and to make the sharing of content or products that you like easier, some of the pages on this website contain tools that are linked to third party social media platforms such as Facebook, Twitter, Pinterest and Google+. Through these tools the social media platforms may set their own cookies on your device. We have no control over these cookies and you should check the social media platforms website for further details about how they use cookies.

From time to time we might test new features and make little changes to the way that the site looks and feels. While we’re testing, it’s these cookies that make sure your experience is still top-notch, and at the same time they give us feedback as to which of our changes people like. This sort of research is incredibly useful, and by tracking how many of our visitors make a purchase and what our top sellers are we can plan ahead to order more of the sort of fair trade and handmade treasures that you want the most.


Your privacy, and the privacy of all registered Traidcraft online shop users is very important to us. Accordingly, we have adopted the following privacy policy. This policy tells you, among other things, what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this policy carefully, and feel free to contact us if you have any questions regarding its contents. By using this site, you consent to the collection and use of this information by Traidcraft and to the Traidcraft privacy policy.

SECTION 1 - What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails featuring news, new products and other updates.

Section 2 - Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. We will not send mailings (including catalogues) or email updates to you if you indicate that you do not wish to receive such communications. If you do not wish to receive mailings or email updates from us, you are able to change your preferences in the 'My Account' section of the website.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: Traidcraft plc, Kingsway, Gateshead, NE11 0NE, United Kingdom

SECTION 3 - Disclosure
In order to process and deliver your order we may have to pass your information to the companies who handle our delivery service. This includes your email address and/or contact telephone number so that the courier can notify you by email or text message about the status and delivery date of your order. We only supply these companies with the information needed to provide and customer details are not displayed in any customer facing systems or accessible to depot staff or drivers. This information is held securely and is not passed on to any third parties.
Finally, we may disclose information to fulfil certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.

SECTION 4 - Payment
When you complete your purchase, there is an option to store your credit card data to make future purchases easier. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your debit or credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - Cookies
Please view our Cookie policy above

SECTION 8 - Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. It is subject to change at any time by Traidcraft without notice to you and changes and clarifications will take effect immediately upon their posting on the website.

You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to request that we cease to use your personal information for marketing purposes. Please e-mail any questions, concerns or comments you have about these policies to or contact us by mail:

Traidcraft Plc
Tyne and Wear
NE11 0NE