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Frequently asked questions

Are you lost? Puzzled? Just curious about how we work? Let us help!
If you can't find what you're looking for, get in touch - just drop us an email, or send us a Facebook Messenger message whenever you're browsing. During opening hours you can give us a call, or get in touch using live chat


Ordering

What are your opening hours?

Feel free to shop online at any time of the day or night! If you need to call us, or speak to us on live chat, our HQ open times are:

  • Mon Tue Wed 9am to 6pm
  • Thu 10am to 6pm
  • Fri 9am to 6pm
  • Closed *Sat & Sun

Between mid-October and mid-December we’re open later into the evening, and on Saturdays as well. 

Tel: 0191 491 0855
Email: hello@traidcraft.co.uk


I'm having trouble with your website! What can I do?

In order to have the best browsing experience at Traidcraftshop and many other websites, we recommend running the latest browser on your machines. New browser releases are also there to protect you and keep you safe online. The links below will take you through a quick and easy process to make sure you are up to date, just chose the link that is most relevant to your computer and browser.

Could you send me a catalogue?

We'd love to. Fill in your details and we'll send one straight away!

How do your women's clothes fit?

The size charts below will help you to choose the most suitable size for your body. Garment sizes may vary depending on the style and fabric used. If you find you are not an exact match to the sizes given, we recommend that you size up.

Size

10 (S)

12

14 (M)

16

18 (L)

 

20

22 (XL)

Bust (inches)

34

35.5

37

39

41

 

44

46

Bust (cm)

86.5

90

94

99

104

 

112

118

Waist (inches)

27

28

30

32

34.5

 

37

39

Waist (cm)

68.5

71

76

81

87.5

 

95

101

Hip (inches)

36

37.5

39.5

41.5

43.5

 

47

49

Hip (cm)

91.5

95.5

100.5

105.5

110.5

 

120

126

 

 

How can I stock your products in my shop?

If you’re interested in selling our handmade curiosities, handcrafted homeware, and fair trade delicacies in your shop, you can find out more and request a price list here.

If you’d like to get involved by selling our products in a church or community setting, you can read more about being a Fair Trader here.

What resources are available to support me in selling your products?

We have a range of resources that may be useful to you if you're selling in your shop or community. Take a look at our resources here

How quickly can I expect my delivery?

Head to our Delivery & Returns policy for all of the details.

Can I return products?

We want you to be completely satisfied with your purchases, and what's more so do the crafts people who have made them. Head to our Delivery & Returns policy for everything you need to know.


Our products

How do you select product for your collections?

When we’re looking for a new product we take into account a huge range of factors. Firstly, we’re looking for an ethical source, of course. But we’re also looking for excellent designs, excellent quality craftsmanship, and a price that will work for both the supplier and shoppers here in the UK. We research upcoming trends in the specific market, regardless of whether it’s food, homeware, gifts, or fashion, and investigate previous sales performance of similar products and feedback from the public to make sure that the item is what people want. Once all of this has been worked through, we should have a wonderful product that’s ethically made, fair trade, stylish, and desirable.

How do you know that all your suppliers adhere to fair trade principles?

We’ve been collaborating with most of our suppliers for many years, and we feel like we know them through and through. But still – it’s important to take a step back and regularly check that both Traidcraft and our suppliers keep adhering to fair trade principles. This verification is provided by the process of Fairtrade certification (mostly our food and drink items) or WFTO membership (this relates mostly to our handmade items). When we work with newer suppliers we always ask them to provide documented evidence of their adherence to fair trade principles, and we ask all of our direct suppliers (new and old) to check they comply with our fair trade principles on a rolling basis.

You can read about the individual artisan groups who make and grow our products on each product page. Just flick to the story tab!

How much do the artisans get paid?

This varies from product to product, and the whole process is tailored – never generalised. The fair trade partners we buy from work with their artisans to understand the cost of making a product, the expenses they incur along the way, and then calculate fair wage rates from this. This means that everyone is paid what they should be being paid, and are given the full attention they deserve.

Why do you sell products made from leather and silk?

We see the heritage in these materials. They’ve been used for centuries by artisans to support their livelihoods and their families. Their inherited skills are centred on the crafting of leather and silk, and there’s a huge market for these sorts of products in the UK. People might choose leather and silk because they’re natural, tactile, or because they can last for decades. Accessories made with these materials can become heirloom items, keeping memories alive while fighting against a world of fast-fashion and mass-consumerism.

In stocking products made with silk and leather we’re connecting artisans to people that want what they’re making. All of our leather and silk products are ethically made, fair trade, and have been crafted by human hands.

Are any of your products tested on animals?

Nope. Whenever we look to stock a new cosmetic, we make sure that it’s ethically sourced, never tested on animals, and that it’s made by hand too. We do these checks with every cosmetic we consider, so you can be sure that whichever balm, cream, or lotion you’re using is as ethically made as can be.

Where might I find nutritional information on your food and drink?

Regulation requires food companies in the EU to provide clear, comprehensible and legible food information, in areas such as allergens, nutrition, origin and storage. You can find this information in the details tab on each product page, or if you have a really specific question, feel free to call our Customer Experience Team on 0191 491 0855.

Does Traidcraft actively campaign on fair trade issues?

Yes! You can read about our pioneering efforts on Our Story page.

What do your product roundels mean?

We're glad you asked! Discover all about our product roundels here. 


Other important information... 

A little bit of extra pricing and product Information…

All prices include VAT, where applicable, and are charged at the current rates. Prices are subject to change without prior notice. The latest information and prices will be shown online.
We have taken every care to describe and photograph items as accurately as possible but due to the handmade and delicate nature of products, slight variations may occur (ensuring your product is truly one of a kind!).
In accordance with the Violent Crime Reduction Act 2006, knives and similar objects may only be supplied to those over 18. By purchasing any such item you are declaring you are over 18.

What is your privacy Policy?

You can read our Privacy policy here.

What is your cookie policy?

You can read all about our cookie policy here.

What are the Terms of Sale?

You can read our Terms of Sale policy here.

What are the Terms of Use?

You can read our Terms of Use here

2018 Traidcraft