Dear Customers,

****We are carrying out our annual stock take on Friday 1st May. This means that any orders placed after 12pm on Tuesday 28th April will be despatched from Monday 4th May. If your order is urgent, please make sure to get it in before then to avoid disappointment. Thanks for your patience!****

We very much appreciate your patience and continued support in buying from Traidcraft. Rest assured, we have considerable stock in our warehouse and there is no danger of us running out of fairly traded goods to be delivered safely to your doorsteps.  Our current delivery waiting time is 3-5 working days from despatch. Orders less than 2kg are sent via Royal Mail and may take up to 10 working days. 

As you can imagine, we are receiving a much higher volume of orders than anticipated for this period, with many of you stocking up with perhaps more than you need. We completely empathise with your desire to do this, but we must act responsibly, being kind and allowing others to get their provisions too. We believe that the key to buying less, is buying right. 

Back here at base, we are all trying our hardest to ensure that we keep our business going, even through these incredibly challenging times. We are currently operating “normally”; taking orders, processing them and despatching them to you. We are trying our very hardest to keep lead times to a minimum.

However, given the volume of orders we are receiving, our turnaround times are growing longer and we are struggling to keep to our normal schedules. Staff are working long hours, under considerable personal stress, to make sure we keep the business running as normal.

If you have placed an order, it will be despatched to you. Please avoid sending us emails or phoning up to check your order status. This has the effect of slowing everything down as resources are taken away from picking, packing and despatching.

With many thanks for your understanding.

Robin

2020 Traidcraft