Delivery & Returns
How much does p&p cost?
Standard delivery to any UK mainland and Northern Ireland address is £2.50 on orders up to £49.99 and free on orders of £50 and over.
For Fair Traders, standard delivery is £4.99 on orders up to £49.99 and free on orders over £50 at discounted prices.
For Retail customers, standard delivery is £15 (including VAT) for orders under £149.99 and free on orders over £150 at discounted prices.
How long will I need to wait to receive my parcel?
Orders placed by 2pm take up to 3 workings days (please allow an extra day when this includes a Bank Holiday) when sent with DPD & up to 7 working days when sent with Royal Mail following despatch. Please see the note at the top of the page regarding Christmas and New Year deliveries.
Our carries are DPD & Royal Mail. DPD are used to for heavier parcels, with smaller/lighter parcels Royal Mail sent via Royal Mail.
If your order is shipped via DPD, they will send you an email and SMS when your order is despatched, and on the morning of your delivery. If you'd like to recieve an SMS notification, head to your account to check your mobile phone number is up to date.
With DPD, you will be able to track your delivery from when it leaves Traidcraft and will also benefit from a one-hour delivery window. DPD also provide the option of amending your delivery date or adding delivery instructions, full instructions will be provided via the email or SMS notification.
We can offer express delivery for those occasions when you need your order sooner, this costs £7.50 and ensures next working day delivery to most UK mainland addresses Monday - Friday for orders placed before 12:30pm. Unfortunately, express delivery cannot be guaranteed in certain areas, these include Northern Ireland, Isle of Man and the Scottish Highlands and Islands.
Where do you deliver to?
Sadly, we’re unable to deliver to anywhere outside of the UK, such as the Channel Islands or Eire.
If you haven’t received your goods within 10 working days of placing your order, contact our Customer Experience Team on 0191 491 0855 or email firstname.lastname@example.org.
Can I collect my order?
You certainly can! Our head office in Gateshead is open for collections if you order online or over the phone at the following times. Do remember to opt for the collection option at checkout!
- Mon-Thur: 07h30 – 16h00
- Fri: 07h30 – 14h30
- Sat-Sun: Closed
Please call at Bay 2 at the side of the building (rather than the front door)
What if I need to return something?
You can return any part of your order at any time within 28 days of receipt, for a full no-fuss refund or exchange. Simply complete the returns form included in your parcel and indicate whether you would like an exchange or refund. Please make sure your items are unused and unworn, and they’re still in their original packaging. There is no need to contact us in advance of sending a return. Please note, in the interest of hygiene, earrings and underwear can’t be returned except when damaged or faulty.
Goods are returned at your own expense except when damaged or faulty. The Traidcraft guarantee is in addition to your statutory rights.
Please send all returns to: Order Returns, Traidcraft plc, Kingsway, Team Valley, Gateshead, Tyne & Wear, NE11 0NE.
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.