Your privacy, and the privacy of all registered Traidcraft online store (‘Site’) users is very important to us. Accordingly, we have adopted the following privacy policy. Our policy is based on the principles of notice, choice, access and security in the collection and use of all information regarding our users and their activities at our Site. Please review this policy each time you use the Site as it is subject to change at any time by Traidcraft without notice to you.


This policy tells you, among other things, what information we gather from you, how we may use or disclose that information, and our efforts to protect it. Please read this policy carefully, and feel free to contact us if you have any questions regarding its contents. By using this Site, you consent to the collection and use of this information by Traidcraft and to the Traidcraft privacy policy.


In connection with your use of our Site, we ask for and may collect a variety of information from and about you in different ways. For example, when you register to use our Site, we ask for and store your name, postal address, email address and other identifying contact information. In addition, when orders are placed, we collect billing and shipping information.


Our Site makes use of cookies when a visitor's Internet browser is set up to accept them. Cookies are small data files that our Site sends to your browser for storage on your computer's hard drive. We use cookies to identify members, track activity at our Site, and better serve your needs and interests. For more information on the types of cookies collected, please visit our cookies section.

"Third Party Analytics. We have engaged Inspectlet to analyse the activities of visitors to this website, and Inspectlet’s authorized use of cookies and other tracking technologies enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet’s Privacy Policy []."


We use your personally identifying information to identify you as a user of the Site, to assist and expedite the completion of transactions on the Site and to keep you informed of orders placed on the Site. We may use your email address to contact you directly regarding services or products that we believe may be of interest to you. We may also associate your personally identifying information with information we collect about your preferences and activities at the Site, such as the particular pages you request at the Site and purchases or other transactions you effect through the Site. We may vary the content you receive in future visits to the Site based on your preferences and activities.

We may combine your personally identifying information, and information about your preferences and activities, with those of all or a particular group of our users to prepare collective profiles of our users and their activities. For example, we may track the number of our users who view certain pages or use certain features or compile the total Pound Sterling amount of sales conducted through our Site in a particular geographic region. Such information, and other information we derive from individual users' information, allows us to continue to provide you with new and improved products and services.


The personal information you have provided us, and information about your order may be shared with our linked charity Traidcraft Exchange, subject to the parameters outlined below in the ‘Disclosure of Information’ and ‘Choice’ sections. This information may be combined with other personally identifiable information (such as demographic information and past purchase information) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. If you prefer that we do not share your name and address with our linked charity, please change your preferences in the 'My Account' section.


As a supporter of our Partner Charities (Christain Aid, CAFOD & SCIAF), personal information you have provided to us may be shared back with the charity you support, subject to the parameters outlined below in the ‘Disclosure of Information’ and ‘Choice’ sections.


We may provide your personally identifying information, and information about your activities and preferences, to other companies wishing to contact you about products or services, but only to those that we believe impose reasonable safeguards on the privacy of your information. We may provide other companies with collective profiles of our user groups and their activities and preferences. Such collective profiles may also be disclosed in describing our Site and services to prospective partners, advertisers and other third parties, and for other lawful purposes. We will never provide them any information about your credit cards.

In order to process and deliver your order we may have to pass your information to the companies who handle our despatch service. This includes your contact telephone number so that the courier can notify you by phone or text message about the status and delivery date of your order. We only provide these companies with the information needed to carry out their jobs and customer details are not displayed in any customer facing systems or accessible to depot staff or drivers. This information is held securely and is not passed on to any third parties.

Finally, we may disclose information to fulfil certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others' rights or to prevent harm.


You may choose to restrict our use of your information to maintaining your account on the Site, or prohibit our disclosure of your information to others, by contacting us and directing us to impose such limits. For example, if requested, we will not provide your information to any third parties, regardless of the steps they may take to protect such information. If you do not wish us to provide your information to third parties, or otherwise wish us to restrict the use or disclosure of your information, please change your preferences in the 'My Account' section.

In addition, we will not send unsolicited mailings (including catalogues) or email messages to users of our Site who indicate that they do not wish to receive such catalogues or messages. If you do not wish to receive unsolicited mailings or email messages from us, please change your preferences in the 'My Account' section.


At any time after you have registered for membership on our Site, you may review and revise your personal information. Simply click on the "My Account" button on any page of our Site.


We use industry-standard encryption methods to transmit your personal registration information from your computer to ours across the Internet, and we restrict access to any transactional portions of our Site to computers running web browsers that support Secure Socket Layer ("SSL") protocol. To use this protection technology, you need to have an SSL-capable browser, such as Netscape Navigator 4.5 or higher, Microsoft Internet Explorer 4.5 or higher. These browsers will automatically activate the technology when you log on to our Site.

Please remember that you play a valuable part in security as well. Your password to access our Site, which you select at registration, should never be shared with anyone and should be changed frequently. And, after you have finished using our Site, you should log off and exit your browser so no unauthorized persons can use our Site with your name and account information. Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our Site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites' policies before revealing any sensitive or personal information.

Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.


Information which you submit via this Site is sent to a computer which may be located outside the European Economic Area. This is necessary in order to process the information and to send you the information you have requested and process your order as efficiently as possible. Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations.


You have a legal right to a copy of all the personal information about you held by us. You also have a right to correct any errors in that information. As mentioned above, you have a right to request that we cease to use your personal information for direct marketing purposes.Please e-mail any questions, concerns or comments you have about these policies to or write to us at:

Customer Services
Traidcraft Plc
Tyne and Wear
NE11 0NE

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