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Help Section

Women's Size Chart

The size charts below will help you to choose the most suitable garment size for your body size. Garment sizes may vary depending on the style & fabric used. If you find you are not a precise match to the sizes given, we recommend that you go up a size.

Size 10 (S) 12 14 (M) 16 18 (L) 20 22 (XL)
Bust inches 34 35.5 37 39 41 44 46
Bust cm 86.5 90 94 99 104 112 118
Waist inches 27 28 30 32 34.5 37 39
Waist cm 68.5 71 76 81 87.5 95 101
Hip inches 36 37.5 39.5 41.5 43.5 47 49
Hip cm 91.5 95.5 100.5 105.5 110.5 120 126

Measuring tips
Make sure you measure your actual body rather than measuring over your clothes. Take care not to hold your tape measure too tightly or too loosely.

  • Bust - measure around your bust at the fullest part and across your shoulder blades
  • Waist - measure around the slimmest part of your natual waistline
  • Hips - stand with your feet together and measure around the widest point of your hips and bottom, about 20cm (8 inches) below your natural waistline

Men's Size Chart

Size Small Medium Large X-Large
Neck inches 14½-15" 15½-16" 16½-17" 17½-18"
Neck cm 37-38cm 39-41cm 42-43cm 44-46cm
Chest inches Up to 37" 38-40" 42" 44-46"
Chest cm Up to 94cm 97-102cm 104-109cm 112-117cm

Measuring tips
Make sure you measure your actual body rather than measuring over your clothes. Take care not to hold your tape measure too tightly or too loosely.

  • Neck - measure around the base of your neck where the collar normally sits
  • Chest - measure around the fullest and broadest part of your chest, placing the tape measure close up under the arms

Free carriage using 'Media or Promotion Codes'

In order to receive free carriage if your order value is above the free carriage threshold, you need to enter a promotional code into the 'Media or Promotion Code' box on the 'My Basket' page. To make this simple, this code is provided to you on the 'My Basket' page every time you make an order.

Please ensure you then click the free delivery option on the 'Delivery' page to ensure you receive free delivery.



How to Create a Delivery Address

If you have deliveries made to addresses other than your primary invoice address, then you will need to set these up on the new online shop. You only need to do this once, although you have the facility to update this information on an ongoing basis.

Your address book can be accessed in a number of ways.

When going through the checkout from the My Basket Page, the delivery page will default to your primary invoice address. To add a new address, click on the My Account link.

Once in My Account, scroll down to your address book. To add a new delivery address click on the Add Another Delivery Address link.

Click on the Lookup UK Address link.

Fill in the postcode and building name/number and click get address. If the address can not be found, you can manually fill the details into the form.

Click accept

Fill in your first name, last name and telephone number and click Add New Address button

If this is to be your primary shipping address, Click the Make This My Primary Shipping Address link. Press the continue checkout button

Once you are logged in to the online shop, you can access your address book at any time through the My Account link. Once in my account, simply scroll down to the address book section and amend as above.


How to add products to My Favourites

In order to add items to your favourites you will need to login.

Once you are logged in, you need to visit the detail pages of the items you wish to have in your favourites. To do this, you need to navigate through the category and list pages.

Please look at the example below, which will detail how to add the Chocolate Geobar CDU to your favourites:

Step 1:
Login
Step 2:
Click on the relevant category page (in this example, Grocery)
Step 3:
Click on the relevant sub category on the left hand navigation bar (in this example, Geobar)

On the list page, select the product you wish add to your favourites by clicking on the product image or product description (in this example, the Chocolate Geobar CDU)

Click on the add to Favourites Button

The item is now in your favourites. To view your favourites list, simply click on the My Favourites link at the top of the webpage. From within the My Favourites section, you can update quantities, remove items, and add items to your basket, either individually, or altogether.



Prices and Descriptions

All prices including VAT, where applicable, and are charged at the current prices. Prices are subject to change without prior notice. Please check online or telephone 0191 491 0855 for the latest information.

We have taken care to describe and show items as accurately as possible. Despite this, however, slight variations in goods may occur.

In accordance with the Violent Crime Reduction Act 2006, knives and similar objects may only be supplied to those over 18. By purchasing such item you are declaring you are over 18.

If you have any questions, please visit www.traidcraftshop.co.uk where we have further information on sizing.

New Food Information for Consumers

Regulation requires food companies in the EU to information in areas such as allergens, nutrition, origin and storage. This information must be available for you when making your purchasing decision.

What is the purpose of these new regulations?

  • To provide a consistent format of information across all your food purchases.
  • To provide clear, comprehensive and legible labelling of foods.
  • To enable consumers to make an informed choice wherever they are buying food.

This information is detailed under each individual product on Traidcraft’s website or you can call our customer services team on 0191 491 0855 or 0800 470 4591 (call costs from mobile phones may vary).



Website Security

Q.1 Are my credit card and personal details secure when I order online from Traidcraft?

A1. We want you to feel comfortable that the information you share with us is secure and that your personal information and credit details are treated with respect, security and confidentiality.

Every order is processed securely, using secure servers with 128-bit SSL encryption technology. You will see the padlock at the bottom of the browser. This ensures that your transaction details are kept secure and confidential and can only be read by Traidcraft.


Q.2 What is Verified by Visa and MasterCard SecureCode?

A2. When making an online purchase with Traidcraft, during the checkout process there is now an extra step where you will be required to enter a password to confirm your identity with your card issuer (Visa or Mastercard). This additional verification is part of our promise to provide you with the easiest, safest and most secure way of shopping online with Traidcraft and gives you the peace of mind and control over online purchases using your debit or credit card. If you have any questions or require more information on this process, please contact our Customer Service department on 0191 491 0855 or email help@traidcraft.co.uk.



Making an Order

Q1. What delivery options are available?

Standard delivery to any UK mainland and Northern Ireland address is £2.50 on orders up to £49.99 and free on orders of £50 and over.

Orders placed by 2pm take up to three working days for delivery (please allow an extra day when this includes a Bank Holiday). Express delivery is available for when you need your parcel sooner. An additional £7.50 will be added to your order and we will ensure you get your delivery the next working day. Express delivery is available to most UK mainland addresses Monday – Friday for orders placed before 12:30pm. Unfortunately, express delivery cannot be guaranteed in certain areas, these include Northern Ireland, Isle of Man and the Scottish Highlands and Islands.

Please note DPD are used for parcels weighing over 1.6kg. Lighter parcels are sent via Royal Mail. DPD will send you regular SMS/email to update you about your delivery (please note you will need to provide your mobile and/or email to benefit from this service). You are able to track your parcel throughout its journey and will benefit from a one hour delivery window. You will also have the ability to amend your delivery date or add delivery instructions, putting you in full control of your deliveries.  Unfortunately, we are unable to deliver to anywhere outside of the UK, such as the Channel Islands or Eire.

Delivery usually takes 5-10 working days. If you have not received your goods within 10 working days of placing your order, please contact our Customer Service team on 0191 491 0855, email help@traidcraft.co.uk or use our online contact form.

Alternative Delivery Address

If you would like your goods delivered to a different address to your home address, then please fill in the details in the appropriate area on the online order form. Please note that we can only accept one address per order. You will still need to supply us with your own name and address. Please note items may be despatched in more than one package, and will not necessarily arrive at the same time. If there is no one to receive the package then the carrier will leave a card informing you as to where your order is being held. If you have not received your goods within 5 days, please contact our Customer Experience Team by emailing help@traidcraft.co.uk or phoning 0191 491 0855


Q2. How do I pay for my order?

A2. For orders placed via our website or by telephone, Traidcraft accepts Visa, Mastercard and bank Switch cards. Traidcraft does not accept VisaElectron, American Express or Solo.

Q3. What if I wish to return an item?

View Returns Policy

Q4. When will my credit card be charged?

A4. Traidcraft will charge your credit card no earlier than 72 hours before the time of despatch.

Q5. I have not received my order, what should I do?

A5. Please first check your order status and the date of despatch of your order online in the 'My Account' area to confirm. If the date of your order plus the expected delivery time via your selected delivery method has passed please contact our Customer Service department.

Q6. How long will it take for my order to be delivered?

A6. Orders placed by 3pm take up to three working days for delivery (please allow an extra day when this includes a bank holiday). For our express service, we guarantee to deliver to any UK mainland address within 3 working days of order confirmation. You can track the progress of your order in the 'My Account' area.

Q7. Can I order from outside the UK?

A7. We regret that at the moment we are unable to accept orders for dispatch to any addresses outside the UK mainland and Northern Ireland. However, we can accept orders from overseas for delivery to UK mainland and Northern Ireland addresses. In such case, you must make payment in Pounds Sterling. To allow the order form to accept your address, please include your country in the main address area and leave the country defaulted as in delivery address.


Finding Products

Q1. How do I use the Search?

A1. Search for products by typing a word or words in the keyword/product ref search box. If you want to restrict your search to find fewer results, use the "Advanced Search" feature. This will allow you to search within a given price range, within just one section of the website or for products originating from a particular country. Traidcraft searches are NOT case sensitive. All letters, regardless of how you type them, will be understood as lower case.


Using Shop by Code

Q1. How do I place an order using Shop by Code?

A1. Use this simple tool to make purchasing from the Traidcraft website quick and simple.

The Quick Order form uses product codes to add items to basket, taking away the time required to browse and review products on the website. You can reference product codes from either the printed catalogue or from a previous order you have made. Product Codes are also presented on each product detail page. Each product code you enter will be checked for accuracy.

Incorrect codes will be reported and presented to you in the page for reference along with any products you try to purchase that are unavailable at this time. Use the quantity fields to add the number of each product you wish to buy. This will put all your products in your basket at once. When you've finished shopping click on the My Basket button in the top right hand corner to review the items you've added.


Using Shop by Page

Q1. How do I use Shop by Page?

Use this simple tool along with your printed catalogue to make purchasing from the Traidcraft website quick and simple.

Firstly, use the dropdown list to navigate to the page you're viewing in your catalogue. This will display all the products on that page. Use the quantity fields to add the number of each product you wish to buy. If you're buying just one product from this page, you can use the quick 'Add to Basket' link next to the quantity field. If you're buying multiple products add the quantities for each then click the Add All To Basket button at either the top or bottom of the page.

This will put all your products in your basket at once. If you wish to purchase from another page in the catalogue simply choose another page from the drop down list. When you've finished shopping click on the 'My Basket' button in the to right hand corner to review the items you've added.


Frequently Asked Questions

Q1. How do I sign up to receive Traidcraft's free catalogue?

A1. To request a free Traidcraft catalogue through the mail, please visit our Request a Catalogue page and fill out the required information.
  
You can request at any time that we stop mailing you catalogues or contacting you by email by notifying our Customer Service department on 0191 491 0855 or emailinghelp@traidcraft.co.uk. We apologise if you receive any further mailings during our processing of your request.

Q2. How can I view my current/completed orders?

A2. You can view your completed orders in the 'My Account' section; click on 'View Your Order/Billing History'.

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