Terms & Conditions

Delivery

Standard Delivery is free on orders over £40 at discounted prices, orders of less will incur a £4.99 delivery charge. Orders placed by 3pm take up to three working days for delivery (please allow an extra day when this includes a Bank Holiday).

Express Delivery is available for those occasions where you need your parcel sooner, an additional £7.50 will be added to your order and we will ensure you get your delivery the next working day. Express Delivery is available to most UK mainland addresses Monday - Friday for orders placed before 12.30pm. Unfortunately express delivery cannot be guaranteed in certain areas, these include Northern Ireland, Isle of Man and the Scottish Highlands and Islands.

Our delivery carrier is DPD. They will send you regular SMS / email to update you about your delivery. You are able to track your parcel throughout its journey & will benefit from a one hour delivery window. You will also have the ability to amend your delivery date or add delivery instructions, putting you in full control of your deliveries.

Unfortunately we are unable to deliver to anywhere outside of the UK, such as the Channel Islands or Eire.

If you have not received your goods within 5 working days of placing your order, contact our Customer Experience team on
0191 491 0855, email help@traidcraft.co.uk or use our online contact form.

No Quibble Guarantee

If you are not entirely happy with any item you ordered, please contact Customer Experience on 0191 491 0855 or complete the discrepancy and returns form included with your order.

Please contact us to report any problems within 14 days of receipt of your order. We are only able to accept items that have not been worn, altered or used. In the interest of hygeine, earrings and underwear cannot be returned unless they are faulty. Goods are returned to Traidcraft at your own expense except when damaged or faulty. The Traidcraft guarantee is in addition to your statutory rights.

Returns should be sent to:
Fair Trader Returns: Traidcraft plc, Kingsway, Team Valley, Gateshead, Tyne & Wear, NE11 0NE

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