Contact Us

Our online Help section is available to show you useful information, find products, make an order and also step by step guides on how to use shop by code, shop by page and adding new addresses to your account.

If you're still not able to resolve your problem, we're here for you! We want to make your online shopping experience as easy as possible. Our friendly Customer Service team are keen to help, and welcome any comments you have. Please contact us by calling 0191 491 0855, emailing, or writing to us at the following address:

Traidcraft Plc
Tyne and Wear
NE11 0NE

Customer Service Opening Hours

Monday - 
Friday: 9am - 6pm

Saturday: 9am - 2pm

*Extended opening hours: 9am - 8pm (mid Oct - mid Dec)

Visit our outlet shop
See for directions and opening times.

Or, use the form below to send us a message

Your Name:
Your Phone:
Your Email:

eCommerce by Maginus Software Solutions